PG Bartlett Joins Quark as Senior Vice President of Product Management
Quark News
PG Bartlett Joins Quark
September 10, 2008
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PG Bartlett Joins Quark as Senior Vice President of Product Management
Denver, CO — September 10, 2008 — Today Quark announced that PG Bartlett has joined the company as senior vice president of product management. In his new role, Bartlett leads all of Quark’s product management and product marketing functions, spanning across the company’s desktop and enterprise business units. His focus will be on increasing revenue by identifying key growth opportunities and working with product development, operations, marketing, and sales to take advantage of these opportunities.
With fourteen years of experience in dynamic publishing, Bartlett is a recognized expert in the industry. Prior to joining Quark, Bartlett was the vice president of product management at PTC (Parametric Technology) and Arbortext, where he was responsible for product direction and management of Arbortext software. In this role Bartlett was instrumental in managing the company’s growth through the introduction of new products, entry into new markets, and expansion in existing markets.
“Having played an influential role in establishing dynamic publishing as a market category, PG is a perfect fit for our senior team. He will play a key role in driving our dynamic publishing strategy, including the ongoing development of both our enterprise and desktop technologies,” said Ray Schiavone, CEO, Quark.
“I have passion for publishing software and have been on both the user and vendor sides of the industry for nearly my entire career,” said Bartlett. “I’m excited to be here where desktop publishing was born — and where dynamic publishing will flourish.”
As an industry leader, Bartlett is a noted author and speaker. He has written a number of corporate white papers and more than 45 newsletter columns; spoken at nearly 100 conferences and online seminars; and helped garner major industry awards.
About Quark
Quark Inc. (www.quark.com) provides desktop publishing and dynamic publishing software that help customers design and publish richly designed communications across a broad spectrum of media. Two decades ago, our flagship product — QuarkXPress — changed the course of traditional publishing. Today, not only does QuarkXPress continue to innovate in the
desktop publishing market — now Quark is revolutionizing publishing again with Quark® Dynamic Publishing Solution, helping customers cost-effectively meet enterprise-scale publishing challenges by extending the benefits of advanced technologies across the publishing process. Denver-based Quark Inc. is privately held.
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Quark and Quark related marks are trademarks and/or registered trademarks of Quark Inc. and all applicable affiliated companies, Reg. U.S. Pat. & Tm. Off. and in many other countries. All other marks are the properties of their respective owners.
Contact: Sarah Rector, Quark Inc., 303-894-3753, srector@quark.com
Labels: quark, quarkxpress
Quark Establishes Quark Virtual Knowledge Base: "A Tech at Your Fingertips"
New Virtual Knowledge Base Empowers Customers with Easily Accessible, High Quality, 24/7 Self-Service Technical Support Tools
Denver, Colorado - August 6, 2008 - Quark announced today the establishment of the Quark® Virtual Knowledge Base, a virtual "Tech at Your Fingertips." Quark's Virtual Knowledge Base was created to empower customers with a 24/7 self-service technical support tool. Offered as an addition to Quark's current technical support options, including free phone-based technical support, the Virtual Knowledge Base is designed so that creative professionals and those supporting them can quickly find answers to questions and solutions to technical problems.
Paul Brothe, Senior Vice President of Customer Service and Operations stated, "Quark customers desire the latest technology when interacting with us. The Virtual Knowledge Base provides another valuable option to our existing support of live telephone, chat and email support."
Two Tools: Quark Knowledge Base and Self-Service Portal
There are two main tools associated with the Virtual Knowledge Base: the Knowledge Base itself and the Self-Service Portal. The Quark Knowledge Base allows customers to access technical articles that offer solutions to commonly encountered problems, explanations for application behaviors, and answers to frequently asked questions (FAQ). More than just a listing of issues often encountered on the web sites of software developers, each Quark solution includes a background section where an in-depth technical analysis is given for specific software behavior.
"The point of including a background section for each solution is to offer customers more than a static and simplistic listing of software issues," said Craig Lanning, Solutions Manager for the Virtual Knowledge Base Team. "We wanted to create a dynamic tool that contains information that can help customers build their own technical understanding of particular software issues or behaviors. That way, if a similar production issue comes up in the future, they will know right away how to handle it."
The Self-Service Portal
Users can also access the customer Self-Service Portal from the Knowledge Base. In the Self-Service Portal they can log cases, track the status of cases, and comment on solutions provided through the portal. Customer insights logged in this manner can be added to new or existing Solutions in the Knowledge Base. In order to use the portal customers will need to request log-in information from the Virtual Knowledge Base team. Once logged into the portal, they can also view solutions that relate to their problem.
Quark is committed to world-class customer service and with the Virtual Knowledge Base now available, and hundreds of solutions either already posted or scheduled for posting, customers have access to the information they want, when they want it, through the communication channels that make most sense to them.
The following links will take you to the Self Service Portal and Public Knowledge Base for each major product line:
Desktop Customers:
-- Self-Service Portal: http://www.quark.com/service/desktop/support/techinfo/vkb.html
-- Public Knowledge Base: http://www.quark.com/service/desktop/support/techinfo/knowledgebase.html
Enterprise Customers:
-- Self-Service Portal: http://dynamicpublishing.quark.com/support/self_service.html
-- Public Knowledge Base: http://dynamicpublishing.quark.com/support/knowledge_center.html
The Virtual Knowledge Base and Self-Service Portal are available to enterprise customers with maintenance programs and QuarkXPress users with versions 6.5, 7 or 8.
About Quark
Quark Inc. (www.quark.com) provides desktop publishing and dynamic publishing software that help customers design and publish richly designed communications across a broad spectrum of media. Two decades ago, our flagship product - QuarkXPress® - changed the course of traditional publishing. Today, not only does QuarkXPress continue to innovate in the desktop publishing market - now Quark is revolutionizing publishing again with Quark Dynamic Publishing Solution, helping customers cost-effectively meet enterprise-scale publishing challenges by extending the benefits of advanced technologies across the publishing process. Denver-based Quark Inc. is privately held.
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Labels: quark, quarkxpress, xtensions
