Quark Establishes Quark Virtual Knowledge Base: "A Tech at Your Fingertips"
New Virtual Knowledge Base Empowers Customers with Easily Accessible, High Quality, 24/7 Self-Service Technical Support Tools
Denver, Colorado - August 6, 2008 - Quark announced today the establishment of the Quark® Virtual Knowledge Base, a virtual "Tech at Your Fingertips." Quark's Virtual Knowledge Base was created to empower customers with a 24/7 self-service technical support tool. Offered as an addition to Quark's current technical support options, including free phone-based technical support, the Virtual Knowledge Base is designed so that creative professionals and those supporting them can quickly find answers to questions and solutions to technical problems.
Paul Brothe, Senior Vice President of Customer Service and Operations stated, "Quark customers desire the latest technology when interacting with us. The Virtual Knowledge Base provides another valuable option to our existing support of live telephone, chat and email support."
Two Tools: Quark Knowledge Base and Self-Service Portal
There are two main tools associated with the Virtual Knowledge Base: the Knowledge Base itself and the Self-Service Portal. The Quark Knowledge Base allows customers to access technical articles that offer solutions to commonly encountered problems, explanations for application behaviors, and answers to frequently asked questions (FAQ). More than just a listing of issues often encountered on the web sites of software developers, each Quark solution includes a background section where an in-depth technical analysis is given for specific software behavior.
"The point of including a background section for each solution is to offer customers more than a static and simplistic listing of software issues," said Craig Lanning, Solutions Manager for the Virtual Knowledge Base Team. "We wanted to create a dynamic tool that contains information that can help customers build their own technical understanding of particular software issues or behaviors. That way, if a similar production issue comes up in the future, they will know right away how to handle it."
The Self-Service Portal
Users can also access the customer Self-Service Portal from the Knowledge Base. In the Self-Service Portal they can log cases, track the status of cases, and comment on solutions provided through the portal. Customer insights logged in this manner can be added to new or existing Solutions in the Knowledge Base. In order to use the portal customers will need to request log-in information from the Virtual Knowledge Base team. Once logged into the portal, they can also view solutions that relate to their problem.
Quark is committed to world-class customer service and with the Virtual Knowledge Base now available, and hundreds of solutions either already posted or scheduled for posting, customers have access to the information they want, when they want it, through the communication channels that make most sense to them.
The following links will take you to the Self Service Portal and Public Knowledge Base for each major product line:
Desktop Customers:
-- Self-Service Portal: http://www.quark.com/service/desktop/support/techinfo/vkb.html
-- Public Knowledge Base: http://www.quark.com/service/desktop/support/techinfo/knowledgebase.html
Enterprise Customers:
-- Self-Service Portal: http://dynamicpublishing.quark.com/support/self_service.html
-- Public Knowledge Base: http://dynamicpublishing.quark.com/support/knowledge_center.html
The Virtual Knowledge Base and Self-Service Portal are available to enterprise customers with maintenance programs and QuarkXPress users with versions 6.5, 7 or 8.
About Quark
Quark Inc. (www.quark.com) provides desktop publishing and dynamic publishing software that help customers design and publish richly designed communications across a broad spectrum of media. Two decades ago, our flagship product - QuarkXPress® - changed the course of traditional publishing. Today, not only does QuarkXPress continue to innovate in the desktop publishing market - now Quark is revolutionizing publishing again with Quark Dynamic Publishing Solution, helping customers cost-effectively meet enterprise-scale publishing challenges by extending the benefits of advanced technologies across the publishing process. Denver-based Quark Inc. is privately held.
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Labels: quark, quarkxpress, xtensions
pdfToolbox 3 is available for download now
The new version 3.0.006 of pdfToolbox 3 is available for download now and contains the following improvements:
Features
- For optimized color conversion results several changes have been made to the pdfColorConvert config files
- Setting of the appropriate Output Intent in the PDF after DeviceLink conversions
- Sample configuration for tone value adjustment added (curve files)
Fixes
- pdfColorConvert: RGB and Lab are no longer color converted during DeviceLink conversion
- pdfColorConvert: Problem solved where a spot color had not been set to overprint
- pdfInspektor4: Problem solved where number of plates was not evaluated correctly
These improvements are currently available in the Windows and Macintosh versions. The other platforms will be released soon.
Labels: fonts, PDF, tools, xtensions
Markzware announces the update of FlightCheck v6.11
FOR IMMEDIATE RELEASE
Contact:
Mary Gay Marchese
pr@markzware.com
949-756-5100, ext. 250
SANTA ANA, California -- April 22, 2008 -- Markzware, the inventor of preflighting and data-conversion software leader, today announced the release and immediate availability of the FlightCheck upgrade v6.11. FlightCheck is Markzware's flagship prepress application that manages quality control of digital files destined for print or electronic distribution.
This FlightCheck v6.11 update is a maintenance release that fixes reported issues and improves several features and other refinements to this award winning preflighting solution. Detailed information on all of the changes and improvements implemented in FlightCheck v6.11 can be found at:
http://www.markzware.com/downloads/documentation/FlightCheck6_Release_Notes.pdf
"We have been committed to providing, fast reliable and accurate upgrades of our preflighting solution, FlightCheck, "Mary Gay Marchese, public relations director of Markzware said. "We are dedicated to serving our customers by meeting their needs while continuing to provide world-class preflighting support."
The FlightCheck v6.11 update is available free of charge to all registered FlightCheck 6.x users. The MSRP for FlightCheck Professional is $499. For more information, or purchase, visit: http://www.markzware.com/store.
Markzware FlightCheck Professional is a prepress application that is used to manage quality control for print jobs. This solution provides both native file and PDF preflight checking and is covered by a U.S. Patent.
About Markzware:
Markzware, a privately held company based in Santa Ana, California, is a leading developer of quality assurance, data conversion and workflow solutions for the international graphic arts, printing, publishing and digital multimedia industries. Markzware B.V. located in Rijswijk, the Netherlands, is the company's headquarters for activities in Europe, the Middle East and Asia.
2008 Markzware. All rights reserved. Covered by U.S. Patent #5,963,641.
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Labels: flightcheck, markzware, xtensions
Improve Your Workflow and Save Money on Your Production Seminar
XChange International and Quark, Inc announce Free “Improve Your Workflow and Save Money on Your Production” Seminar with Software Prize Drawings
London, UK – XChange International, the source for extended technology worldwide, are pleased to announce a free seminar, showing businesses -- small and large -- how to instantly save money on their production. The seminar, co-sponsored with Quark, Inc., Markzware, and Enfocus, will be in London on 29th and 30th, April, 2008. Production departments, designers, printers, and anyone working with PDFs and web sites will benefit from the seminar and will have the opportunity to find out how to start saving money on their day-to-day operations. Additionally, attendees are automatically entered to win in a drawing for software prizes totalling over £1000.00.
“In today’s economy, publishing professionals are always looking for ways to work smarter and faster. Time is money, and we constantly get calls to our pre-sale technical support staff asking what is out there to help speed production of tedious tasks, repetitive handling of data, catalog and brochure production, as well as design tools to streamline processes,” states Greg Stodghill, Support Services Manager for XChange International.
“Since the majority of users are “amazed” to see the available tools and utilities, and find out how they instantly save money on these tools, we wanted to give desktop-publishing professionals a chance to see these tools in action and to answer questions that pertain to their specific production needs. Without paying a consult fee, they can find out how to save time and
money right away.”
Historically, users have had to go to tradeshows or now, online to webinars, to see products demonstrated and a lot of users want to ask specific questions as to options available to them that work with their exact production needs. Some extensions, such as Xdata/InData and Xcatalog/InCatalog, fully automate complete mail merge and catalogue production, saving businesses and users thousands of pounds with the first use. Other extensions save designers hours of layout time per project. The seminar is geared to show the most time-saving tools
obtainable.
The seminar will be an all-day event, and will be held in the XChange Training facilities at 17-18 Britton St, Clerkenwell, London EC1M 5NQ in Central London with reservations being taken on a first-come first-served basis.
“We fully expect users to leave the seminar in awe of the options out there for ridding them of previously monotonous or labour-intensive tasks,” states Greg Stodghill. “When they see what exists, they can’t believe they have gone so long without them.”
To sign up for the seminar or for more information, users can visit http://www.xchangeuk.com, or call on +44(0)20 7490 4455 during UK business hours. Email address is info@xchangeuk.com.
Labels: quarkxpress, seminar, xtensions
INposition 7 now supports QuarkXPress 7 and InDesign CS3
Dynagram announces the release of INposition 7.3, the professional QuarkXPress 7 XTensions module for imposition. INposition 7.3 is now compatible with the new CS3 and runs natively on both Intel® and PowerPC-based Mac processors (Universal Binary). With this new compatibility, you benefit from increased performance, without using the Rosetta emulator.
INposition 7.3 is now compatible with these latest systems and applications:
Mac OS® X.5 (Leopard)
Adobe® Acrobat® 8.0
Adobe® InDesign® CS3
QuarkXPress 7
Pricing to Upgrade your INposition to the latest version:
If Your Current Version is INposition 7.0, Upgrade for 595$ US
If Your Current Version is INposition 6.x, Upgrade for 795$ US
If Your Current Version is INposition 5.x and lower 995$ US
Labels: imposition, plug-ins, xtensions
INposition 7 now supports QuarkXPress 7 and InDesign CS3
Dynagram announces the release of INposition 7.3, the professional QuarkXPress 7 XTensions module for imposition. INposition 7.3 is now compatible with the new CS3 and runs natively on both Intel® and PowerPC-based Mac processors (Universal Binary). With this new compatibility, you benefit from increased performance, without using the Rosetta emulator.
INposition 7.3 is now compatible with these latest systems and applications:
Mac OS® X.5 (Leopard)
Adobe® Acrobat® 8.0
Adobe® InDesign® CS3
QuarkXPress 7
Pricing to Upgrade your INposition to the latest version:
If Your Current Version is INposition 7.0, Upgrade for 595$ US
If Your Current Version is INposition 6.x, Upgrade for 795$ US
If Your Current Version is INposition 5.x and lower 995$ US
Labels: imposition, plug-ins, xtensions
Markzware Announces FlightCheck Professional v6.10 Upgrade
Contact:
Mary Gay Marchese
949-756-5100, ext. 250
pr@markzware.com
FOR IMMEDIATE RELEASE
MARKZWARE ANNOUNCES FLIGHTCHECK PROFESSIONAL v6.10 UPGRADE
FlightCheck v6.10 now offers faster preflighting, recognition of QuarkXPress 7 files, and enhanced PDF Ground Controls
SANTA ANA, California – December 10, 2007 – Markzware, the inventor of preflight and data-conversion software leader, today announced the release of FlightCheck v6.10, Markzware’s flagship prepress application that manages quality control of digital files destined for print or electronic distribution.
FlightCheck v6.10 comprises numerous improvements and updates, including enhanced preflighting speed—up to four times faster than previous versions. The solution now recognizes QuarkXPress 7 files, and appropriately reports on font paths. In addition, improvements have been made to the software’s PDF Ground Controls. And a new “Get More” button found in the Ground Controls pop-up menu, enables users to immediately access and download pre-defined Ground Controls based on output intentions and file specifications.
“The release of Markzware’s FlightCheck v6.10 is a key milestone in the product’s long, rich history. It reinforces our commitment to the printing, publishing and graphic arts markets, by providing superior usability and productivity, and enabling our customers to ensure quality output for a very modest investment,” affirms Mary Gay Marchese, public relations director, Markzware, Inc., Santa Ana, CA.
Pricing and Availability:
Upgrades for FlightCheck Professional and Designer v6.10 are available free of charge for registered FlightCheck 6.x users. The FlightCheck Professional upgrade for 5.x users is $199. The MSRP for FlightCheck Professional is $499. For more information, or to purchase, visit: http://www.markzware.com/store.
About Markzware:
Markzware, a privately held company based in Santa Ana, California, is a leading developer of quality assurance, data conversion and workflow solutions for the international graphic arts, printing, publishing and digital multimedia industries. Markzware B.V. located in Rijswijk, the Netherlands, is the company's headquarters for activities in Europe, the Middle East and Asia.
2007 Markzware. All rights reserved. Covered by U.S. Patent #5,963,641.
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Quark Opens Technical Support Center in Denver Headquarters
For Immediate Release
Quark Opens Technical Support Center in Denver Headquarters
New Team is Committed to Ensuring Customers in North America Receive Free Dedicated 24-Hour Support, 5 Days a Week
DENVER, CO - November 14, 2007 - Quark Inc. announced today that the company has opened a new technical support center in its corporate headquarters in Denver, Colorado. The center now serves both current Desktop and Enterprise clients in North America and is staffed by a team that is trained to provide English-language technical support for all Quark products.
The Denver technical support center was established in response to customer feedback and is the latest addition to Quark's global support network, which strives to provide Quark customers with free, fast and simple resolution to technical issues. Quark technical support teams are also located in Chandigarh, India and Neuchatel, Switzerland.
Customers using Quark products in North America who call Technical Support (800-676-4575, option two) now connect directly with Quark's Denver team Monday through Friday between the hours of 7:30 a.m. and 4:30 p.m. Mountain Time. After-hours support is available through the same number and is provided by Quark's technical support team in India.
In addition, Quark has launched a live online support feature for Quark Desktop products, where users can chat with a technical expert and resolve issues in real-time. Accessible at http://www.quark.com/service/desktop/support, live chat help is available between 6 a.m. and 6 p.m. US Mountain Time.
"I think the new Denver Tech Support Center is extremely helpful," said Paul Tomzak, instructor at the New School University and Fashion Institute of Technology in New York City. "The team bends over backwards to make the client feel of value - this makes a big difference."
"We know that Quark customers rely on our products to achieve creativity and productivity, and we are committed to providing timely resolution to technical issues so that they may reach these goals. Our new Denver technical support team will help Quark deliver even greater service to English-speaking clients in North America while enhancing our overall global support network." said Adriaan Roosen, senior vice president, customer service and operations, Quark.
About Quark
Quark Inc. (www.quark.com) is an innovative software company providing design, production, and collaboration solutions that are transforming the business of creative communications. Quark has provided award-winning software for professional publishers since its flagship product, QuarkXPress, changed the course of traditional publishing. Denver-based Quark Inc. is privately held.
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Quark and Quark related marks are trademarks and/or registered trademarks of Quark Inc. and all applicable affiliated companies, Reg. U.S. Pat. & Tm. Off. and in many other countries. All other marks are the properties of their respective owners.
Contact: MacLean Guthrie, Quark Inc., mguthrie@quark.com, 303.894.3371
Sarah Rector, Quark Inc., srector@quark.com, 303.894.3753
Labels: quarkxpress, xtensions
MathMagic Pro & Personal v5.62 for Mac OS X 10.5 Leopard released
MathMagic Pro and Personal v5.62 is now available to improve the performance and fix minor issues on the recent OS X 10.5 (Leopard). MathMagic Personal v5.62 also allows the user to change the TeX spacing rule, available only for Pro & Prime editions.
Labels: indesign, math, plug-ins, quarkxpress, xtensions
LinkRenamer for Universal Binary for Quark 7 is now shipping
LinkRenamer 2.0 Universal Binary for QuarkXPress 7 is now shipping.
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-LinkRenamer 2.0 for QXP 7 (Mac). Part#: 2610
Single: $79.99
5-User: $359.95
10-User: $679.90
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-LinkRenamer 1.0 for QXP 4/5/6 (Mac). Part#: 2620
Single: $79.99
5-User: $359.95
10-User: $679.90
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-LinkRenamer 2.0 for QXP 7 *UPGRADE* (Mac).
(Please provide old serial number when ordering)
Single: $39.99
5-User: $179.95
10-User: $339.90
Labels: images, quarkxpress, relink, xtensions
